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Privacy Policy

Custom Ai Privacy Policy


Effective Date: 11/10/2024
At Custom Ai, we value your privacy and are committed to protecting and processing your personal information responsibly.
This Privacy Policy describes how Custom Ai collects, uses, and shares personal information about consumers and other individuals within our clients, business partners, suppliers, and other organizations with which Custom Ai has or contemplates a business relationship. It applies to Custom Ai and its subsidiaries unless a subsidiary presents its own privacy statement without reference to this one.
Where we provide products, services, or applications as a business-to-business provider to a client, the client is responsible for the collection and use of personal information while using these products, services, or applications. This collection and use is covered by the client's privacy policy, unless otherwise described. Our agreement with the client may allow us to request and collect information about authorized users of these products, services, or applications for reasons of contract management. In this case, this Privacy Policy, or a supplementary privacy notice, applies.
We may provide additional data privacy information through a supplementary privacy notice.
Personal Information We Collect and Use
This section describes the various types of information that we collect and how we use it.
It includes information on:

  • Your Account

  • Custom Ai Websites

  • Custom Ai Applications, Cloud, and Online Services

  • Marketing

  • Contractual Relationships

  • Support Services

  • Protecting You and Custom Ai

  • Custom Ai Locations

  • Recruitment and Former Employees

  • Conducting Our Business Operations

  • Cookies and Similar Technologies

  • Children

The information that we collect and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and more.
Your Account
You can create an account with Custom Ai by creating a user ID. A user ID provides us with your name, email address, and country or region of residence. We may require a user ID for certain services, such as the use of Custom Ai applications, cloud, and online services.
We may also store your details from business contact information that you provide to us, or that we collect from your organization, our business partners, or our suppliers.
Custom Ai Websites
Our websites offer ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites without logging in with an account, we may still collect information that is connected to your website visit.
For more information on the technologies that we use to collect website information, and setting your preferences, see Cookies and Similar Technologies.
Custom Ai Applications, Cloud, and Online Services
Our cloud and online services include "as-a-service" and desktop applications, mobile applications (or apps), and learning services. We collect information about the use of these services, such as pages you view or your interactions on that page, to improve and develop our services and to generate technical and market insights. We may require a user ID for the use of our cloud and online services (see Your Account).
Marketing
Subject to your preferences, we use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business intelligence. To set or update your preferences with regards to marketing communications by email, phone, or postal, visit the Custom Ai Privacy Preference Center. You may also submit an opt-out request or select Unsubscribe at the bottom of each marketing email. To review or set your preferences regarding the information that we collect about you online on our websites, select Cookie Preferences in the website footer.
Contractual Relationships
A contractual relationship is created when you order a trial, or a product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter into, and fulfill the contractual agreement.
Support Services
When you contact us to request support, including through live chat, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.
Protecting You and Custom Ai
We may collect and use information to protect you and Custom Ai from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as login information.
Custom Ai Locations
When you visit a Custom Ai location, we collect your name or business contact information (see Your Account), and, in some cases, information from a government-issued ID. This information is collected for access management and to protect the security and safety of our locations and employees.
Recruitment and Former Employees
We are constantly searching for new talent for our organization, and we collect information about job applicants or prospective candidates from several sources. Applicants are referred to the Talent Acquisition Privacy Notice for more information. When an employee leaves Custom Ai, we continue to process information that is related to them for any remaining business, contractual, employment, legal, and fiscal purposes, including the management of pensions to the extent handled by Custom Ai.
Conducting Our Business Operations
We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.
Cookies and Similar Technologies
When you visit our websites, cloud and online services, software products, or view our content on certain third-party websites, we collect information regarding your connection and your activity by using various online tracking technologies, such as cookies, web beacons, local storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on Custom Ai and other sites.
Children
Unless otherwise indicated, our websites, products, and services are not intended for use by children or minors as specified by law in their jurisdiction.
Sharing Personal Information
We may share your personal information internally and externally with suppliers, advisors, or business partners for Custom Ai's legitimate business purposes, and only on a need-to-know basis. This section describes how we share information and how we facilitate that sharing.
How We Share Personal Information
When sharing personal information, we implement appropriate checks and controls to confirm that the information can be shared in accordance with the applicable law.
If we decide to sell, buy, merge, or otherwise reorganize businesses in some countries, such a transaction may involve disclosing some personal information to prospective or actual business purchasers, or the collection of personal information from those selling such businesses.
Facilitating International Transfers
Your personal information may be transferred to or accessed by Custom Ai subsidiaries and third parties globally. Custom Ai complies with laws on the transfer of personal information between countries to keep your personal information protected, wherever it may be.
We have implemented various safeguards including:

  • Contractual Clauses, such as those approved by the EU Commission and accepted in several other countries. You can request a copy of the EU Standard Contractual Clauses (EU SCCs) by contacting us.

  • Data Privacy Framework Certification. Where applicable, certain designated Custom Ai services are certified to comply with the Data Privacy Framework.

  • Binding Corporate Rules for Controllers (BCR-C). We have BCR-C approved by the European Data Protection Authorities and the UK Information Commissioner's Office.

  • APEC Cross Border Privacy Rules Framework. Custom Ai's privacy practices, described in this Privacy Policy, comply with the APEC Cross Border Privacy Rules Framework. The APEC Cross Border Privacy Rules (CBPR) system provides protection of personal information that is transferred among participating APEC economies as it pertains to online information collected through our websites.

Controller and Representative Information
Custom Ai does business through its subsidiaries worldwide. The privacy laws in some countries consider a "Controller" to be the legal entity (or natural person) who defines the purposes for which the processing of personal information takes place and how that information is processed. Parties that are involved in processing operations on behalf of a Controller may be designated as "Processors." Designations and associated obligations differ, depending on the jurisdiction.
Where this is relevant for the privacy laws in your country, the Controller of your personal information is Custom Ai, unless another entity identifies itself as the Controller for a specific interaction with you.
The contact details of our main subsidiary of a country or region can be found by selecting your country or region and selecting "Contact" on the footer of our websites. Custom Ai can be contacted at:

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Information Security and Retention
To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, administrative, and technical safeguards. These safeguards include role-based access controls and encryption to keep personal information private while in transit. We also require our business partners, suppliers, and third parties to implement appropriate safeguards, such as contract terms and access restrictions, to protect information from unauthorized access, use, and disclosure.
We may make artificial intelligence models and systems available, including large language models (often called LLMs). Custom Ai may use such AI models and systems on or embedded in our properties, including through chatbots. Custom Ai may also make such AI models and systems available under separate terms.
Our AI models and systems are designed, trained, validated, and tested on data from publicly available sources that may incidentally contain personal information. We have implemented safeguards, processes, and tools to mitigate associated impacts and help address responsible development and deployment of trustworthy AI.
We only retain personal information as long as necessary to fulfill the purposes for which it is processed, or to comply with legal and regulatory retention requirements. Legal and regulatory retention requirements may include retaining information for:

  • Audit and accounting purposes

  • Statutory retention terms

  • The handling of disputes

  • The establishment, exercise, or defense of legal claims in the countries where we do business

We retain any contractual relationship information for administrative purposes, legal and regulatory retention requirements, defending Custom Ai's rights, and to manage our relationship with you. The information that is provided in a supplementary privacy notice may provide more detailed information on applicable retention terms.
When personal information is no longer needed, we have processes in place to securely delete it, for example by erasing electronic files and shredding physical records.
Your Rights
You have certain rights when it comes to the handling of your personal information.
The Contact Us form can be used to:

  • Ask Questions: Related to this Privacy Policy and privacy practices. Your message is forwarded to the appropriate member of Custom Ai's Data Privacy Team, including the responsible Data Protection Officers.

  • Submit a Complaint: If you are not satisfied with how we are processing your personal information.

The Submit a Data Rights Request form can be used to:

  • Access or Update Information: Request access to the personal information that we have on you, or have it updated or corrected. Depending on the applicable law, you may have additional rights concerning your personal information.

  • Data Portability: Request to obtain your personal information in a usable format and transmit it to another party.

  • Delete Information: Request to delete the personal information we hold about you.

  • Opt-Out: Opt-out of specific personal information processing types, such as targeted advertising.

Data Rights Requests Details
Your rights may be subject to limitations and exceptions resulting from applicable laws. For example, there may be situations where we cannot share certain information that you seek if disclosing this means disclosing information about others.
You may also have the right to complain to the competent supervisory authority. Information about additional rights, when they apply, and the right to complain to the competent supervisory authority can be found [here].
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) [here].
To set or update your marketing communications preferences, visit the Custom Ai Privacy Preference Center. You can also submit an opt-out request or select Unsubscribe at the end of each marketing email.
Legal Basis
In some jurisdictions, the lawful handling of personal information is subject to a justification, sometimes referred to as a legal basis. The legal bases that we rely on for the lawful handling of your personal information vary depending on the purpose and applicable law.
The different legal bases that we may use are:

  • Necessary for the Performance of a Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

  • Legitimate Interests: Processing is necessary for the purposes of Custom Ai's or a third party's legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

  • Consent: You have given consent to the processing of your personal information for one or more specific purposes.

  • Legal Obligation: Processing is necessary to comply with a legal obligation to which Custom Ai is subject.

Privacy Policy Updates
If a material change is made to this Privacy Policy, the effective date is revised, and a notice is posted on the updated Privacy Policy for 30 days. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.

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